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How to check if you can use Airalo
Make sure your device supports eSIMs
You can usually check by going to the SIMs section of your device’s settings — we also have a list of devices that support eSIMs.
Make sure your device is not carrier-locked
You can check your device’s settings to see if it is carrier or network-locked. Alternatively, contact your primary mobile provider to ask.
Device compatibility FAQs
How can I find out if my device supports eSIMs?
If your device has the ability to add an eSIM in its device settings, it supports eSIMs — the section where you can do this may be different, depending on your device.
For Apple devices, check Cellular or Mobile for the “Add eSIM” option.
For Samsung devices, check the SIM Manager for the “Add eSIM” option.
For Pixel devices, check SIMs for the “Download a new eSIM” option.
What does “carrier-locked” or “network-locked” mean?
Carrier-locked or network-locked devices are restricted to using networks and SIMs from one mobile provider — if your device is carrier or network-locked, you can’t use Airalo.
Can I use Airalo with a jailbroken or rooted device?
As a security measure, the Airalo app may not work on devices it recognizes as jailbroken or rooted — we apologize for any inconvenience.
If your device is rooted or jailbroken, you will need to use another device in order to use the Airalo app. You can still purchase an eSIM from Airalo to use on a device that is not jailbroken or rooted.
We've got you covered, wherever
Download the Airalo app to easily purchase, manage, and top up eSIMs on-the-go.
